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Our refund and return policy
Most items can be returned within 30 days.
Full refund for defective or wrong items.
Some items cannot be returned.
Free returns on eligible items.
Our refund policy is designed to be fair and transparent.
Go to Orders and select Return.
Day 1Get your return shipping label.
Day 1-2Pack and ship the item.
Day 3-7Refund processed after inspection.
Day 7-14| Type | Processing Time | Shipping Costs | Restocking Fee |
|---|---|---|---|
| Standard Return | 5-7 business days | Customer pays | None |
| Defective Item | 3-5 business days | Free | None |
| Wrong Item | 3-5 business days | Free | None |
| Late Return | 10-14 business days | Customer pays | 15% |
How to exchange an item
Last updated: September 2026: Policy subject to change.